Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Cancellation:
1. You may cancel your purchase within under 48 hours, If 48 hours window has passed, please contact us to cancel.
You may cancel an order within 48 hours before the item is shipped from our warehouse; once we receive your email, we will process your refund immediately.
Refund takes up to 3-7 business days depends on your banking processing days. If you do not receive a refund after 7 business days, please directly contact us via support@camplivin.com with your order number and payment method, once we received your email, we will get back to you within 24 hours.
2. 30 Days Return Period
In case you you wish to cancel your order after the product has already been shipped out, please wait for your item to arrive and you may return the product to us within 30 days of purchase. Once we received back the item we will process your refund immediately. Customer will shoulder the shipping fee return.
Return Address: 1900 Tyler Ave Unit F, South El Monte, CA, 91733, United States
Return & Exchange Period:
You may return items purchased on camplivin.com within 30 days of purchase for a full refund or a product replacement .
Terms and conditions of Return & Refund policy:
1. We only honor refunds that has been purchased directly from www.camplivin.com. CampLivin cannot accept returns of CampLivin branded products purchased from other retailers or re-sellers. (if you bought the product from Amazon or Walmart, please contact their website directly)
2. The purchased product must be in brand-new condition with original packaging and accessories. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right for you.
3. If the product is not working caused of non-human factors, please email us with a video of the product problem, we will review it and offer solutions as soon as possible once receiving the email.
When you request for refund or exchange, please email us first.
These content should be included in your email:
- Order ID number
- Reason for Return or Exchange
- Video or photo to show the product is original or non-human damage.
Once we received your email, we will get back to you within 24 hours.
How to Return an Item?
1. To return your item contact us at support@camplivin.com requesting an RA (Return Authorization). Please include your Order ID Number and the reason for your return/exchange. All returns require authorization which is issued only by email.
Return Address: 1900 Tyler Ave Unit F, El Monte CA 91733, United States
2. You can ship the product back within 30 days from the date you received your item.
3. Please email us the tracking number after shipping back.
4. We’ll contact you back after we receive the item. Your refund will be processed in 3~7 business days.
Note:
Please ensure that the product you're returning or exchanging is repackaged with all the accessories and documentation that were included when you received it.
Return shipping fees
If the product is returned due to non-human factors, the shipping fees need to be paid advanced by the customer. Please provide the shipping fee invoice of returning, and we will return the product cost and shipping fees to your original payment account.
Refund
1. If the item is returned in brand new condition with all packaging intact(non-human factors), we will return the product cost and shipping fees to your original payment account.
2. Once we receive your returned item, a refund takes up to 7 business days to be credited back to the original payment method.
3. If you do not receive a refund after 7 business days, please directly contact us via support@camplivin.com with your order number and payment method, once we received your email, we will get back to you within 24 hours.
After-sale Contact Information:
Email: support@camplivin.com
Phone: 2138808158
Return Address: 1900 Tyler Ave Unit F, South El Monte, CA, 91733, United States
Note:
For any return or exchange please contact us first.